Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following information when you use our App:

• Personal Information
• Name
• Mobile phone number
• Email address, if provided
• Delivery address
• Billing address, if applicable
• Account and login information
• Information provided when contacting customer support
• Order and Subscription Information
• Products ordered
• Quantity of products
• Order history
• Subscription details
• Delivery preferences
• Delivery address
• Order status
• Cancellation details
• Refund information
• Payment Information

Payments may be processed through third-party payment service providers.

We may receive:

• Payment status
• Transaction/reference ID
• Payment method
• Refund status

We do not directly store your complete debit card number, credit card number, CVV, UPI PIN, or banking passwords on our servers.

2. DEVICE AND USAGE INFORMATION

We may automatically collect certain technical information, including:

• Device type and model
• Operating system and version
• App version
• IP address
• Browser information, where applicable
• Unique device identifiers, where applicable
• Date and time of App usage
• App interaction and usage information
• Crash reports and diagnostic information

This information helps us maintain, secure, and improve the App.

3. LOCATION INFORMATION

Where required for delivery or address-related services, the App may request access to your device location.

Location information may be used to:

• Confirm your delivery location
• Assist with delivery services
• Improve delivery accuracy
• Provide location-based features
• Help delivery personnel locate the delivery address

We will request appropriate permission before accessing location information where required.

You can manage or disable location permissions through your device settings. Some delivery-related features may not function correctly without location access.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

• Create and manage your account
• Process and deliver orders
• Manage milk subscriptions
• Confirm delivery addresses
• Process payments and refunds
• Provide customer support
• Send order and delivery updates
• Send service-related notifications
• Improve our App and Services
• Resolve technical issues
• Prevent fraud and unauthorized activity
• Maintain internal records
• Provide promotional information where permitted
• Comply with applicable laws

5. COMMUNICATIONS AND NOTIFICATIONS

We may contact you through phone calls, SMS, WhatsApp, email, or push notifications regarding:

• Orders
• Deliveries
• Payments
• Subscriptions
• Account information
• Customer support
• Important service updates

Where permitted, we may also send promotional communications.

You may opt out of promotional communications where an opt-out option is available.

6. COOKIES

Our website or online services may use cookies and similar technologies to:

• Remember preferences
• Improve functionality
• Analyze website traffic
• Understand usage patterns
• Improve our Services

You may manage cookies through your browser settings.

7. SHARING OF INFORMATION

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

• Payment service providers
• Delivery personnel or delivery partners
• Cloud hosting providers
• Technical service providers
• Analytics providers
• Customer support providers

We may also disclose information when required by law, court order, government authority, or law enforcement request.

8. THIRD-PARTY SERVICES

The App may use third-party services for:

• Payment processing
• Cloud hosting
• Analytics
• Crash reporting
• Maps and location services
• Notifications
• Authentication
• Other technical services

Third-party services may have their own privacy policies and terms.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Manage accounts
• Process orders and payments
• Maintain transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Comply with legal requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable law.

11. ACCOUNT AND DATA DELETION

You may request deletion of your account and associated personal information by contacting us using the details provided below.

Where an account deletion option is available within the App, you may also use that option.

Certain information may be retained where required by law, for transaction records, fraud prevention, dispute resolution, or other legitimate purposes.

12. CHILDREN'S PRIVACY

Our App is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our App, please contact us.

13. USER RESPONSIBILITIES

You are responsible for providing accurate and updated information.

You should keep your account credentials, passwords, and OTPs confidential and should not share them with others.

14. EXTERNAL LINKS

Our App or Services may contain links to third-party websites or services.

We are not responsible for the privacy practices or security of third-party websites.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be published through the App or applicable website, and the Effective Date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.

16. CONTACT US

SRI KURMAM MILK PRODUCTS

Proprietor: Penta Padmavathi

Registered Office: Door No. 2-383/A, Srikurmam, Srikurmam Village, Gara Mandal, Srikakulam District, Andhra Pradesh – 532404

Email: [support@srikurmama2milkproducts.com]