These Terms & Conditions ("Terms") govern your use of the Sri Kurmam Milk Products mobile application ("App") and the products and services provided through the App ("Services").
The App and Services are owned and operated by SRI KURMAM MILK PRODUCTS, a sole proprietorship owned by Penta Padmavathi, having its registered office at:
Door No. 2-383/A, Srikurmam, Srikurmam Village, Gara Mandal, Srikakulam District, Andhra Pradesh – 532404.
By downloading, installing, registering, accessing, or using the App, you agree to these Terms and our Privacy Policy.
1. DEFINITIONS
"You", "User", or "Customer" means any person using the App or purchasing Products.
"We", "Us", "Our", or "Company" means SRI KURMAM MILK PRODUCTS.
"Products" means milk, dairy products, and other products available through the App.
"Services" means ordering, subscription, payment, delivery, customer support, and related services.
2. ACCEPTANCE OF TERMS
By using the App, you confirm that:
You have read and understood these Terms.
You agree to comply with these Terms.
The information provided by you is accurate.
You are legally capable of using the Services.
If you do not agree with these Terms, please do not use the App.
3. CHANGES TO THESE TERMS
We may modify these Terms from time to time.
Updated Terms may be published through the App or website.
Your continued use of the App after changes are published means that you accept the revised Terms.
4. USE OF THE APP
The App allows customers to:
- Browse Products
- Place orders
- Subscribe to Products
- Manage subscriptions
- Make payments
- Track orders
- Receive delivery services
- Contact customer support
We reserve the right to modify, suspend, or discontinue any Product or Service.
5. PRODUCT INFORMATION
We make reasonable efforts to provide accurate Product information.
However:
Product images are for representation purposes only.
Packaging may vary.
Product availability may change.
Product descriptions and specifications may be updated.
Actual product appearance may differ from images.
6. MILK AND DAIRY PRODUCT HANDLING
Milk and dairy products are perishable and must be stored properly after delivery.
Customers are responsible for:
Refrigerating Products as recommended.
Following storage instructions.
Consuming Products within the recommended period.
Properly handling Products after delivery.
We may not be responsible for quality issues caused by improper storage or handling after delivery.
7. PRODUCT AVAILABILITY
All Products are subject to availability.
If a Product becomes unavailable after an order is placed, we may contact the customer regarding replacement, cancellation, or refund where applicable.
8. PRICING
Product prices will be displayed in the App.
Prices may change from time to time.
Applicable taxes or delivery charges, if any, will be displayed before order confirmation.
The price applicable to an order will generally be the price displayed when the order is confirmed.
Subscription prices may change for future billing cycles.
9. ACCOUNT REGISTRATION
Certain App features may require an account.
Users must:
Provide accurate information.
Keep account information updated.
Protect login credentials and OTPs.
Not share their account with unauthorized persons.
We may suspend or terminate accounts involved in fraudulent activity, misuse, or violation of these Terms.
10. ORDERS
Orders may be placed through the App.
We may cancel or reject orders due to:
- Product unavailability
- Payment failure
- Incorrect delivery information
- Service area limitations
- Incorrect pricing or product information
- Suspected fraudulent activity
- Circumstances beyond our reasonable control
If an order is cancelled after payment, an applicable refund may be processed.
11. SUBSCRIPTIONS
Where subscription services are available, customers may select Products, quantities, delivery frequency, and other applicable subscription details.
Customers are responsible for keeping their subscription and delivery information accurate.
We may modify, pause, or discontinue subscriptions due to product availability, operational requirements, or other reasonable circumstances.
12. DELIVERY
We will make reasonable efforts to deliver Products to the address provided by the customer.
However:
Delivery times are estimates.
Delays may occur due to traffic, weather, operational issues, holidays, technical problems, or other circumstances.
Delivery is available only in selected serviceable areas.
Specific delivery time requests may not always be guaranteed.
13. DELIVERY ADDRESS
Customers must provide an accurate delivery address and contact number.
We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
14. PAYMENTS
Payments may be made through payment methods supported by the App, including:
- UPI
- Credit cards
- Debit cards
- Net banking
- Wallets
- Other supported payment methods
All payments are processed in Indian Rupees (INR).
Payments may be processed through third-party payment service providers and their applicable terms may apply.
15. PAYMENT FAILURE
If a payment fails, is declined, reversed, or remains incomplete, the order may not be processed.
If your account is debited but the order is not successfully placed due to a technical issue, the amount may be reversed or refunded according to the applicable payment provider's processing timelines.
16. CANCELLATION AND REFUNDS
Order cancellation and refund eligibility will be governed by our applicable Cancellation & Refund Policy.
Refunds may depend on the order status, delivery status, Product condition, payment status, and other applicable circumstances.
Approved refunds will generally be processed through the original payment method or another appropriate method.
17. PRODUCT QUALITY COMPLAINTS
If you receive a damaged, incorrect, spoiled, or otherwise defective Product, please contact us as soon as reasonably possible.
We may request order details, photographs, videos, or other information required to investigate the complaint.
After review, we may provide an appropriate resolution according to our applicable policies.
18. COMMUNICATION
We may contact you through phone, SMS, WhatsApp, email, push notifications, or other communication methods regarding:
- Orders
- Deliveries
- Payments
- Subscriptions
- Account matters
- Customer support
- Service updates
19. ACCEPTABLE USE
You must not:
Use the App for unlawful or fraudulent purposes.
Provide false information.
Impersonate another person.
Access another user's account without authorization.
Attempt unauthorized access to our systems.
Upload viruses, malware, or harmful code.
Interfere with App security or operation.
Reverse engineer the App except where permitted by law.
Copy or commercially exploit our content without authorization.
Use automated systems to overload the App.
Resell Products without authorization.
Violation may result in account suspension or termination.
20. INTELLECTUAL PROPERTY
All logos, trademarks, text, images, graphics, designs, software, App interfaces, and other content provided through the App belong to or are licensed to SRI KURMAM MILK PRODUCTS, unless otherwise stated.
Unauthorized copying, modification, distribution, or commercial use is prohibited.
21. THIRD-PARTY SERVICES
The App may use third-party services such as payment gateways, maps, analytics, cloud services, and communication services.
Third-party services may have separate terms and privacy policies.
22. DISCLAIMER
We make reasonable efforts to keep the App and Services available and accurate.
However, we do not guarantee that:
The App will always be available.
The App will always be error-free.
Products will always be available.
Delivery will always occur within a specific time.
23. LIMITATION OF LIABILITY
To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of the App or Services.
This includes losses resulting from circumstances beyond our reasonable control, third-party service failures, incorrect customer information, or improper handling of Products after delivery.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
24. FORCE MAJEURE
We will not be responsible for delays or failure to provide Services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet failures, power outages, or technical failures.
25. SUSPENSION OR TERMINATION
We may suspend or terminate access to the App if:
You violate these Terms.
You provide false information.
Fraudulent activity is suspected.
Your actions create security or legal risks.
Required by law.
The Services are discontinued.
26. PRIVACY
Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
27. GOVERNING LAW
These Terms shall be governed by the laws of India.
Any dispute relating to these Terms or Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Andhra Pradesh, India, unless otherwise required by applicable law.
28. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.
29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other applicable policies, constitute the agreement between you and SRI KURMAM MILK PRODUCTS regarding your use of the App and Services.
30. CONTACT US
SRI KURMAM MILK PRODUCTS
Proprietor: Penta Padmavathi
Registered Office: Door No. 2-383/A, Srikurmam, Srikurmam Village, Gara Mandal, Srikakulam District, Andhra Pradesh – 532404
Email: [support@srikurmama2milkproducts.com]