1. About This Subscription Policy
This Subscription Policy explains the terms applicable to customers who subscribe to milk and other dairy product delivery services through the Sri Kurmam Milk Products app.
By subscribing to our services, you agree to the terms mentioned in this policy along with our Terms & Conditions and Privacy Policy.
2. Subscription Plans
Customers may be able to select from different subscription options based on the products, quantity, frequency, and delivery schedule available in their service area.
Subscription plans, pricing, delivery frequency, and other applicable details will be displayed in the app before the subscription is confirmed.
3. Subscription Activation
A subscription will become active after:
The customer selects the required product and subscription plan.
The customer provides the required delivery details.
The applicable payment is successfully completed, where payment is required.
The subscription is confirmed through the app.
The subscription details will be available to the customer through the app or other communication channels used by Sri Kurmam Milk Products.
4. Subscription Duration
Subscriptions may be available for different periods depending on the plans offered by Sri Kurmam Milk Products.
The applicable subscription period will be displayed before the customer confirms the subscription.
5. Recurring Deliveries
Depending on the selected plan, products may be delivered according to the chosen schedule.
Customers are responsible for ensuring that:
The delivery address is correct.
Someone is available to receive the delivery when required.
The delivery instructions provided are accurate.
6. Subscription Payments
The applicable subscription amount will be displayed before the subscription is confirmed.
Where recurring payments are supported, the applicable amount may be charged according to the selected subscription plan and payment schedule.
Customers are responsible for maintaining a valid payment method and sufficient funds for scheduled payments.
7. Change in Subscription
Subject to availability, customers may be allowed to change:
- Product
- Quantity
- Delivery frequency
- Delivery schedule
- Delivery address
- Other subscription details
Any changes may be subject to applicable cut-off times and service availability.
Changes made after the applicable cut-off time may take effect from the next eligible delivery cycle.
8. Pause or Skip Delivery
Where this option is available, customers may request to pause or skip a scheduled delivery through the app.
Requests should be made before the applicable cut-off time displayed or communicated by Sri Kurmam Milk Products.
A request made after the cut-off time may not be applicable to the immediate delivery.
9. Subscription Cancellation
Customers may cancel their subscription through the available cancellation option in the app or by contacting Sri Kurmam Milk Products.
For perishable products such as milk and dairy products, cancellation of an upcoming delivery may not be possible after the order has been processed or dispatched.
The applicable cancellation cut-off time may depend on the delivery schedule and service area.
10. Refunds
Refunds for cancelled subscriptions or subscription-related payments will be handled according to our Cancellation & Refund Policy.
If a refund is approved, it will generally be processed through the original payment method, subject to applicable payment provider processing times.
11. Failed Payments
If a scheduled payment fails, the subscription or related delivery may be temporarily suspended or cancelled until the payment issue is resolved.
Sri Kurmam Milk Products may contact the customer regarding failed or pending payments.
12. Product Availability
Subscription services are subject to product availability and delivery coverage in the customer's location.
If a subscribed product becomes temporarily unavailable, Sri Kurmam Milk Products may contact the customer regarding the available options.
13. Delivery
Delivery will be made to the address provided by the customer.
Delivery schedules may vary depending on:
- Service area
- Delivery route
- Product availability
- Weather or other operational conditions
- Unexpected circumstances
Sri Kurmam Milk Products will make reasonable efforts to deliver products according to the selected schedule.
14. Customer Unavailability
If the customer is unavailable to receive a delivery, the delivery may be affected depending on the nature of the product and delivery conditions.
As milk and dairy products are perishable, repeated delivery attempts may not always be possible.
Any applicable refund, replacement, or adjustment will be handled according to the applicable policy.
15. Promotional Subscription Offers
From time to time, Sri Kurmam Milk Products may provide promotional offers, discounts, introductory offers, or special subscription plans.
Each offer may have its own eligibility conditions, validity period, and restrictions.
Promotional offers cannot be combined unless specifically stated.
16. Changes to Subscription Plans
Sri Kurmam Milk Products may modify, suspend, or discontinue subscription plans based on business requirements, product availability, pricing, or operational reasons.
Where applicable, customers will be informed of significant changes affecting their active subscription.
17. Suspension or Termination
Sri Kurmam Milk Products may suspend or terminate a subscription if:
Payments remain unpaid.
Incorrect or fraudulent information is provided.
The customer violates the Terms & Conditions.
The service is unavailable in the customer's area.
The subscription is discontinued or no longer available.
18. Perishable Products
Milk and other dairy products are perishable products. Customers should follow the recommended storage and handling instructions after delivery.
Sri Kurmam Milk Products will not be responsible for product quality issues caused by improper storage or handling after delivery.
19. Customer Responsibility
Customers are responsible for:
Providing accurate personal and delivery information.
Keeping their account information secure.
Ensuring successful payment where applicable.
Following the applicable subscription terms.
Checking subscription details before confirming or modifying a subscription.
20. Relationship with Other Policies
This Subscription Policy should be read together with:
- Privacy Policy
- Terms & Conditions
- Cancellation & Refund Policy
In case of any conflict, the applicable terms of the relevant policy will apply to the specific matter.
21. Changes to This Subscription Policy
Sri Kurmam Milk Products may update this Subscription Policy from time to time.
Any updated version will be made available through the app or website. The updated policy will become effective from the date mentioned in the revised policy.
22. Contact Us
For subscription-related questions, cancellations, payment issues, or other concerns, customers may contact:
- Sri Kurmam Milk Products
- Door No. 2-383/A, Srikurmam, Srikurmam Village, Gara Mandal, Srikakulam District, Andhra Pradesh – 532404
- Email: [srikurmam61@gmail.com]